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Broken Heart White Gold Moissanite Pendant
Metallic Color: Silver
Finish:5 times plating
Stone: Moissanite
FAQ
📢📢Dear customer: Our customized and designed products have a production cycle. If you mind, you can place an order for in stock products, such as Cuban chains, tennis chains, and other designed and customized products that are already in stock, and we will label them. Friends who are not sure can confirm the delivery time of your shopping cart product by private message or email. Our staff will respond immediately upon seeing the information. It should be noted that alphabetical customization takes 10-20 days, photo customization takes 5 days, and the newly developed design takes about 5-6 weeks. For products with a long production cycle, in order to eliminate your concerns, we will provide you with feedback on the production progress of the product midway. If you have any questions, please contact us in a timely manner. In addition, we do not support refunds for products customized with letters, numbers, and photos as this will affect our secondary sales. Please rest assured that we will ensure the quality and aesthetics of the products are delivered to you. Thank you for your support!
Due to issues with our product category, the production cycle for plate making may be longer than other product categories. So much so that friends who purchase customized products on our website need to wait longer. Thank you very much for your support. 💡
Please do not initiate a chargeback after placing your order because you cannot wait for time.😭You can contact our customer service staff, social media private messages, etc. first, and we will process a refund for you.
In addition, as customized products are privately customized, we are unable to sell them to other customers after production, which can cause resource wastage. Therefore, please be cautious when placing orders. If there are any problems, we will communicate in a timely manner!!! ❤️❤️
Currently we accept Paypal, Visa, Mastercard, American Express payment
To place your first order, you can follow the bellow instructions:
1. LOGIN.
2. Choose the product you like and select the color, size and quantity, then "add to CART".
3. After you have added all the items you want, click “Checkout”.
4. If you have a coupon, enter the code and click “Apply.
5. Add your Contact information and Shipping address.
6. Click on Continue to shipping and Select the Shipping method you prefer.
7. Click on Continue to payment choose payment method, and Select the Billing address.
8. Click on Pay now.
We can ship as long as your checkout is applied and send confimation
For more information, please proceed to our tracking with track info and number, or you can contact our customer service
We have different size charts on every product's page for your reference. All products are true to size. It is highly suggested you measure your own dimensions and compare with our size charts before ordering. If you have any questions about specific measurements please contact us so we can make sure you're satisfied with your decision.
Sure thing! We're always ready to help.
For changing order infomation:
- Order not shipped: please contact us and inform us as to what information you want to change into. By the time we receive your request and the order has not yet been shipped, we'll proceed with it immediately.
- Order shipped: Unfortunately we're unable to change any order information for you under this circumstance.
For cancelling order:
- Order not shipped: please contact us and inform us of your request. By the time we receive your request and the order has not yet been shipped, we'll proceed with it immediately.
- Order shipped: In this case please reach us as soon as possible and we'll try to stop the ongoing shipment. Succeeded your request of cancel order will be furfilled, otherwise the shipment will continue. You can contact us and raise another request of cancel order when you receive the package.
We do not accept worn or damaged items that are missing the original tags.
Note：
1. You can only return items that are unworn, unwashed, undamaged, with the original tags/packaging attached, and with the hygiene sticker intact.
2. The following items are non-returnable: customized products, DIY products.
3. Items with non-returnable marks and free gifts can not be returned.
4. FINAL SALE items cannot be returned or exchanged.
Important Note:
5. Please do not send your item(s) to the sender's address listed on your package. This is not the return address and will delay the processing of your return & refund. Please make sure to send your return to the address on the shipping label provided, even if you are choosing to use your own shipping method when you make additional returns
Once our billing team has issued the refund (usually issued within 1-2 business days). The estimated time for the refund to appear in your account is based on the payment method you used. The expected processing times are shown below.
Credit card refund --- it may take up to 3-5 working days to show in your account.
PayPal refund --- it may take up to 48-72 hours to show in your PayPal account
To regain access to your account, please reset the password from here:
1. Click on forgot password on login page.
2. Please enter your registered email address and access code.
3. You will receive an email on your registered email address to reset the password. This link would be valid for 1 hour.
4. Please check junk/spam folder if you don’t find the email in inbox.
5. Once the password is reset, please login again using the new password.
If you still have any questions, please feel free to contact us.
If you forget your password, you can reset your password on the login page by clicking "Forgot password?". If you need more help, please do not hesitate to contact us.
Shipping & Delivery
1. How long until I receive my jewelry?
Delivery Time= Processing Time + Shipping Time.
Processing time differs from product to product. In-stock items can be shipped within 72 hours (excluding Sundays and public holidays). while engraved or custom orders may take 15-20 working days.
In addition, some design products require a series of modeling procedures, which takes 5-6 weeks. Please refer to the product details page for details.
Shipping time depends on the shipping method you selected. For more information, please check Shipping & Delivery.
*If you have chosen to pay by credit card or PayPal, the confirmation of the order will be carried out in real time on our website.
*Once your order has been shipped, you will receive the tracking number with an email confirmation of the shipment.
2. Where do you ship to, and how much does shipping cost?
- Standard Shipping Fee (8-12 business days)
Free shipping worldwide over $69.
- Standard Shipping Fee (8-12 business days)
The order amount between 0.1 to 68.99 dollars requires a shipping fee of 8.99 or 9.99 dollars.
- Express Shipping (5-8 business days)
You can choose from any order and it will cost $12.99 or 15.99 for shipping.
3. Where can I receive my order?
It can be sent to an address selected by you (home, work, etc.).
Once your order has been shipped, you will receive the tracking number with an email confirmation of the shipment.
4. Can the delivery country be different from the purchase country?
No. The delivery country must always be the same country in which the purchase was made.
5. Can I track my order?
Sure. In the "my orders" section in "my account" you can see the status of your order. If you are not registered, click on the "Order Information" link in the confirmation email sent to you to see the status of your order.
6. Will choosing express shipping shorten the production cycle?
Express shipping means that we will choose the fastest logistics for delivery, which has nothing to do with production time. Please note! If you choose express shipping and place an order for products that need to be made, it will only shorten the transportation time, not the production time.
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Contact us if you have any question for order status:
Email: service@vvsbox.com
Craftsmanship & Maintenance
At VVSBOX, quality is always the first for creating every jewelry.
Nothing quite compares to the “forever” attachment jewelry can create. But daily wear, lotions, and cleaners can loosen stones, bend prongs, and wear down settings—often without warning. We encourage every website visitor to read this page to learn about our materials and how to care for your jewelry to extend its life.
Wearing Precautions：
No exposure to chemicals. Apply lotion, makeup, hairspray, and perfume before putting on your jewelry. This helps avoid contact with chemicals that can dull its shine.
Salt, water, chlorine, and other chemicals should not come into contact with your jewelry. Remove your jewelry when swimming, bathing, or exercising.
Jewelry Cleaning：
Lotions, soaps, and skin oils can alter the metal’s color and the optical properties of gemstones, making them look dull. When cleaning, use a soft brush to remove dirt or particles. Avoid using sharp or hard objects to clean jewelry.
Storage & Organization：
When you take off your jewelry, gently wipe each piece with a clean, soft cloth to remove oils, sweat,and surface water droplets, then let it air dry in a well-ventilated area.
If your jewelry is not used frequently, keep it stored in the provided dust bag or box.
For any question you may have, please contact us.
Email: service@vvsbox.com
Whatsapp: +1(808)216-0982
If we see the message, we will reply immediately!
Except for karat gold, products made of other metals will tarnish over time—it’s just a matter of time. However, our electroplated protective layer uses the best plating technology, which greatly extends the lifespan of the jewelry, so there’s no need to worry too much.
All jewelry requires our care.The precautions mentioned above are not things you cannot do, but doing them will affect the wearing lifespan of your jewelry. Thank you for your understanding!
