-1-.png?w=2000&h=1000)
Broken Heart White Gold Moissanite Pendant
.jpg?w=700&h=330)
Metallic Color: Silver
Finish:5 times plating
Stone: Moissanite
FAQ
📢📢Dear customer: Our customized and designed products have a production cycle. If you mind, you can place an order for in stock products, such as Cuban chains, tennis chains, and other designed and customized products that are already in stock, and we will label them. Friends who are not sure can confirm the delivery time of your shopping cart product by private message or email. Our staff will respond immediately upon seeing the information. It should be noted that alphabetical customization takes 10-20 days, photo customization takes 5 days, and the newly developed design takes about 5-6 weeks. For products with a long production cycle, in order to eliminate your concerns, we will provide you with feedback on the production progress of the product midway. If you have any questions, please contact us in a timely manner. In addition, we do not support refunds for products customized with letters, numbers, and photos as this will affect our secondary sales. Please rest assured that we will ensure the quality and aesthetics of the products are delivered to you. Thank you for your support!
💥Dear customers, due to issues with our product category, the production cycle for plate making may be longer than other product categories. So much so that friends who purchase customized products on our website need to wait longer. Thank you very much for your support. For products that require customization, we will describe the production time on the product page. Friends must carefully check and decide whether to purchase based on their own situation. If you can't wait for this time, you can wait until our product is fully stocked before purchasing, and we will provide relevant prompts（"Goods In Stock" will be added to the product title）.💡
Please do not initiate a chargeback after placing your order because you cannot wait for time.😭You can contact our customer service staff, social media private messages, etc. first, and we will process a refund for you.
In addition, as customized products are privately customized, we are unable to sell them to other customers after production, which can cause resource wastage. Therefore, please be cautious when placing orders. If there are any problems, we will communicate in a timely manner!!! ❤️❤️
Currently we accept Paypal, Visa, Mastercard, American Express payment
To place your first order, you can follow the bellow instructions:
1. LOGIN.
2. Choose the product you like and select the color, size and quantity, then "add to CART".
3. After you have added all the items you want, click “Checkout”.
4. If you have a coupon, enter the code and click “Apply.
5. Add your Contact information and Shipping address.
6. Click on Continue to shipping and Select the Shipping method you prefer.
7. Click on Continue to payment choose payment method, and Select the Billing address.
8. Click on Pay now.
We can ship as long as your checkout is applied and send confimation
For more information, please proceed to our tracking with track info and number, or you can contact our customer service
We have different size charts on every product's page for your reference. All products are true to size. It is highly suggested you measure your own dimensions and compare with our size charts before ordering. If you have any questions about specific measurements please contact us so we can make sure you're satisfied with your decision.
Sure thing! We're always ready to help.
For changing order infomation:
- Order not shipped: please contact us and inform us as to what information you want to change into. By the time we receive your request and the order has not yet been shipped, we'll proceed with it immediately.
- Order shipped: Unfortunately we're unable to change any order information for you under this circumstance.
For cancelling order:
- Order not shipped: please contact us and inform us of your request. By the time we receive your request and the order has not yet been shipped, we'll proceed with it immediately.
- Order shipped: In this case please reach us as soon as possible and we'll try to stop the ongoing shipment. Succeeded your request of cancel order will be furfilled, otherwise the shipment will continue. You can contact us and raise another request of cancel order when you receive the package.
We do not accept worn or damaged items that are missing the original tags.
Note：
1. You can only return items that are unworn, unwashed, undamaged, with the original tags/packaging attached, and with the hygiene sticker intact.
2. The following items are non-returnable: customized products, DIY products.
3. Items with non-returnable marks and free gifts can not be returned.
4. FINAL SALE items cannot be returned or exchanged.
Important Note:
5. Please do not send your item(s) to the sender's address listed on your package. This is not the return address and will delay the processing of your return & refund. Please make sure to send your return to the address on the shipping label provided, even if you are choosing to use your own shipping method when you make additional returns
Once our billing team has issued the refund (usually issued within 1-2 business days). The estimated time for the refund to appear in your account is based on the payment method you used. The expected processing times are shown below.
Credit card refund --- it may take up to 3-5 working days to show in your account.
PayPal refund --- it may take up to 48-72 hours to show in your PayPal account
To regain access to your account, please reset the password from here:
1. Click on forgot password on login page.
2. Please enter your registered email address and access code.
3. You will receive an email on your registered email address to reset the password. This link would be valid for 1 hour.
4. Please check junk/spam folder if you don’t find the email in inbox.
5. Once the password is reset, please login again using the new password.
If you still have any questions, please feel free to contact us.
If you forget your password, you can reset your password on the login page by clicking "Forgot password?". If you need more help, please do not hesitate to contact us.
Shipping & Delivery
1. How long until I receive my jewelry?
Delivery Time= Processing Time + Shipping Time.
Processing time differs from product to product. Some popular styles can be shipped out within 72 hours (except Sundays and holidays), while engraved or custom orders may take 15-20 working days.
In addition, some design products require a series of modeling procedures, which takes 5-6 weeks. Please refer to the product details page for details.
Shipping time depends on the shipping method you selected. For more information, please check Shipping & Delivery.
*If you have chosen to pay by credit card or PayPal, the confirmation of the order will be carried out in real time on our website.
*Once your order has been shipped, you will receive the tracking number with an email confirmation of the shipment.
2. Where do you ship to, and how much does shipping cost?
- Standard Shipping Fee (8-12 business days)
Free shipping worldwide over $69.
- Standard Shipping Fee (8-12 business days)
The order amount between 0.1 to 68.99 dollars requires a shipping fee of 8.99 or 9.99 dollars.
- Express Shipping (5-8 business days)
You can choose from any order and it will cost $12.99 or 15.99 for shipping.
3. Where can I receive my order?
It can be sent to an address selected by you (home, work, etc.).
Once your order has been shipped, you will receive the tracking number with an email confirmation of the shipment.
4. Can the delivery country be different from the purchase country?
No. The delivery country must always be the same country in which the purchase was made.
5. Can I track my order?
Sure. In the "my orders" section in "my account" you can see the status of your order. If you are not registered, click on the "Order Information" link in the confirmation email sent to you to see the status of your order.
6. Will choosing express shipping shorten the production cycle?
Express shipping means that we will choose the fastest logistics for delivery, which has nothing to do with production time. Please note! If you choose express shipping and place an order for products that need to be made, it will only shorten the transportation time, not the production time.
------------------------------
Contact us if you have any question for order status:
Email: service@vvsbox.com
Craftsmanship & Maintenance
At VVSBOX, quality is always the first for creating every jewelry. Nothing quite compares to the “forever” attachment jewelry can create. But daily wear and tear and contact with lotions or cleaning products can loosen diamonds and gemstones, bend prongs and wear down mountings. It happens over time and often without visible warning. For every customer visiting our website, we suggest you read this page to know the materials we used for our jewelry and also have a knowledge of how to maintain the jewelry for prolonging their service life.
There are few things more mesmerizing than watching your jewelry sparkle in the light after it's been properly cleaned. The good news: most jewelry is easy to maintain yourself. Here’s how to keep it looking great—while keeping it sanitized and safe—with products you have at home.
How to save your jewelry?
Jewelry should be kept dry,avoid wearing it when swimming, bathing or doing sports.Avoid exposing your jewelry to extreme temperatures or to sudden fluctuations in temperature. The temperature should within 0 to 60℃.If your jewelry is not used frequently, keep it stored in the provided dust bag. Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece. If your climate is humid, place a small packet of desiccant crystals inside your storage area. Avoid storing the jewelry with rubber products. Always remove your jewelry when applying colognes, perfumes or other chemical products.
Chlorine, especially at elevated temperatures, can permanently damage or discolor your gold jewelry. Gently clean your gold or vermeil jewelry with a soft polishing cloth. Be sure not to over-polish jewelry, especially vermeil, because it can damage the finish.
How to clean your jewelry？
In general, mild soap, warm water, and a soft toothbrush are all you need to keep your gemstone jewelry looking its best.
The best way to clean diamond Jewelry, no matter what your jewelry's metal type, is to make a solution with warm water (almost hot) and dishwashing soap. Soak your jewelry for about 20 to 40 minutes, very gently brush the stone with a very soft toothbrush, and then rinse under warm running water. Rinse thoroughly, and if needed, repeat. Be sure to take your time—intense brushing can loosen or damage diamonds.
It should be noted that customized photos cannot be soaked in water. Because the product has a layer of glass on the surface and photo paper underneath, soaking in water can cause water to flow in and damage the photo paper. So for customized photo designs, simply clean the surface directly with a toothbrush.
Remember that residue can make your ring look and feel dirty. Remove your ring before cooking or applying thick lotions. Oils can get stuck in your setting and discolor your ring—especially if your ring is made of white gold or K gold.
What to Avoid When Cleaning Jewelry?
While it’s OK to use dish soap and even body wash to clean your rings, avoid products that include moisturizers. Those ingredients tend to leave a film, which is exactly what you're trying to remove.
When you’re drying your jewelry, avoid paper towels—they can scratch the metal. Instead, use a soft cotton, microfiber cloth or let it air dry. VVSBOX's polishing cloth is also gentle enough for drying your jewelry.
Never use any household cleaners such as bleach, chlorine, and acetone. These harsh chemicals can break down some of the base metals in your ring.
Never use any kind of abrasive products such as toothpaste, baking soda, or any powdered cleaners, which can easily scratch metals, particularly gold.
Beware of using ultrasonic jewelry cleaners at home. While they do make jewelry sparkle, the machine works by sending vibrations through the water—movement that can cause stones to become loose or even fall out into the machine.
How often to clean the jewelry?
The best advice is to do it regularly. Not only will regular maintenance keep your jewelry sparkling, but it will also shorten the cleaning process in the long run. To keep your jewelry looking best, try to clean it once every two weeks. That's enough to keep everyday grime at bay and sparkle at its max.
Hand Sanitizer and Your Jewelry: What to Know？
Hand sanitizer is in high demand these days—but what impact does it have on your jewelry? First, know that health is always more important than any piece of jewelry. The most important thing is always to be safe! Generally speaking, hand sanitizer is safe for all hard stones and precious metals such as silver, platinum, titanium, and other plated rings. If the ring contains soft stones like pearls or opals, the alcohol in the hand sanitizer could damage them or dull their shine. If your rings do contain soft stones, we recommend removing your rings before applying hand sanitizer.
In summary, if you want your jewelry to have a better luster and can be worn for a long time, please pay attention to the following points:
- Avoid Wearing When Bathing or Swimming
- Avoid Heavy Sweat
- Avoid Chemicals
- Separate Storage
---------------------
For any question you may have, please contact us
Contact Us
Support & Custom:
Email: service@vvsbox.com
